Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can return your product for store credit or a refund to the original payment method.

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To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start a return, or if you have any questions about our return policy, you can contact us at support@camponion.com. Please indicate the reason for your return in the email and include a copy of the receipt for faster processing. As soon as your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. We cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Our Partners

When purchasing Camponion products from our partner stores, please read and adhere to their return policies.